Terms & Conditions

Plain English Summary

We have taken our terms and conditions and summarised them into a format that is easy to understand. This summary isn’t a legally binding document, but it gives you a quick view of the things you agree to when using the Psychology Tools website at www.psychologytools.com (‘Website’).  It is still really important that you read our full terms and conditions before entering into a contract with us, whether that is for free materials or by way of a paid subscription.

All of the worksheets, handouts, exercises, guides, books, or audio (‘Resources’) that you can download from the Website belong to us, unless otherwise stated. This means that you cannot copy them or use them somewhere else without getting permission from us first.

Our Resources are designed for therapists to use in their professional work. Our Resources are not designed for use by private individuals / consumers and are not offered for purchase by such persons.

As a therapist you can purchase a license to use our Resources professionally, subject to our full terms and conditions. We offer different plans that allow different uses:

• As an active subscriber to a Complete, Advanced, Basic, Legacy, or Complimentary subscription you are granted a license to use the Resources in the course of your clinical work with clients, subject to the Access Limits described below. You are authorised to share copies with your clients, but there are restrictions on other uses.
• As a user of an active Team plan purchased by the institution for which you work you are granted a license to use the Resources in the course of your clinical work with your clients. You are authorised to share copies with your clients but there are restrictions on other uses. Your usage is subject to the Access Limits described below.
• As a user on a (free) Trial plan you may download and print the Resources for evaluation purposes only. You must not use any Resources for professional clinical work or any other commercial purposes.

Who you can share the Resources with

If you have an active Complete, Advanced, Basic, Legacy, or Complimentary plan or are included within an active Team plan, then you can share the Resources with the following people:

• With your clients. ‘Clients’ are defined as individuals, couples, or groups with whom you have a professional relationship, and their social support (for example, their family, friends, carers, or support workers).
• With professionals whom you supervise (‘supervisees’). ‘Supervisees’ are defined as clinicians and trainees with whom you have a supervisory relationship. These individuals are not licensed to use the Resources in their own clinical work unless they also have an active subscription to a Complete, Advanced, Basic, Complimentary, or Legacy subscription or are included within an active Team plan.
• With students in a school, college, or university where you hold a professional role. ‘Students’ are defined as individuals enrolled in a school, college, or university where you hold a professional role. Professional roles may include school counsellor, teacher or lecturer. This permission does not extend to online courses or trainings.

If you have a Trial plan you must not share the Resources with anyone else.

How you can share the Resources

If you have an active Complete, Advanced, Basic, Complimentary, or Legacy subscription or are included within an active Team plan, then you can share the Resources with your clients, supervisees, or students in the following ways:

• Printed copies. You are licensed to print copies to share with clients, supervisees, and students as defined above.
• Via our ‘Email a client’ feature. The email-a-client feature on the psychologytools.com website (available to users with an active Complete, Advanced, Legacy, or Team plan) allows you to securely send your clients a link that allows them to download a copy of the selected resource.
• Via personal email. You are licensed to email copies of Resources to your clients, supervisees and students.
• On screen during teletherapy/online therapy sessions. You are licensed to display the Resources on screen during therapy sessions conducted via a videoconferencing application.

Restrictions

With the exception of the uses described in the ‘How you can share the Resources’ section (above), you are subject to the following restrictions:

• You must not download and store, host or display any Resources in digital form or upload them to any digital platform.
• With the exception of screen-sharing during online therapy sessions, you must not re-sell, redistribute or display the Resources electronically.
• You must not reproduce the Resources in any online course, training, or webinar, whether or not a fee is charged.
• You are not permitted to remove or obscure the Psychology Tools logo or copyright information from any Resources. Nor are you permitted to add additional branding (‘co-branding’).
• This license is limited to you (i.e. the individual subscriber, or named user within a Team plan) for use with your clients. Unless a Team plan has been purchased, this license does not extend to additional clinicians or practice settings.

To help us ensure that the above restrictions are observed, any Resources which are printed or downloaded are watermarked with your name and the date on which they are printed or downloaded, and information about account download activity is logged.

If you are unsure about whether your planned use is authorized please see our full terms and conditions or contact us for clarification.

Access Limits

The following limits apply when accessing the Resources (which apply when the Resources are accessed, viewed, downloaded or sent via the ‘Email a client’ feature):

• 50 Resources per 24-hour period (this access limit applies to all users).

If a Resource is available in multiple formats (for example in different languages), access of that Resource in different formats will only count as one Resource for the purpose of the Access Limits.  Certain Resources are excluded from the Access Limits altogether, for example any Resource entitled ‘Translation Template’ or ‘Free Guide’.

Once you reach the Access Limit in any 24-hour access period you will not be able to access further resources until the beginning of the next access period.

Other terms you should be aware of

Before using the Website, you must agree to the following:

• If you create an account with us you must use your real name and email address only accessible by you. It is your responsibility to keep your password safe.
• By default, subscriptions renew automatically. You can change this setting in your account preferences.
• If you choose to use the ‘Email a client’ feature the emails are sent securely via a third-party encrypted email service. Email metadata (email address, subject) is logged for 45 days before automatic deletion. Email content is not logged.
• To use the Website you must be at least 18 years old and you must be a therapist or other professional user.
• As a therapist or other professional user:
  • You may allow clients and students under 18 years old to access the Resources but you are solely responsible for deciding whether such access is appropriate.
  • You should work within the bounds of your own competencies. The Resources should be used to support good practice, not to replace it.
  • If it comes to your attention that any person with whom you share the Resources has a medical condition and/or medical symptoms which is outside the bounds of your own competencies, you must always tell them to seek the advice of a physician or other qualified health provider or, in the case of a medical emergency, you must call the emergency services immediately.
• Reliance on any information provided by the Website is solely at your own risk.
• Sometimes we link to other websites. We try to make sure every website we link to is safe and appropriate, but we cannot accept responsibility for the content on other websites.
• We are not responsible for any loss or damage you may experience as a result of visiting the Website.
• We may change our full terms and conditions at any time so please check back regularly.

Full Terms & Conditions

These Terms

1.1 These terms and conditions (“Terms”) tell you the rules for using our website at www.psychologytools.com (“Website”).
1.2 Please read these Terms carefully before you submit your order to us. These Terms tell you who we are, how we will provide access to the Resources to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
1.3 By using our Website, you confirm that you accept these Terms of use and that you agree to comply with them. If you do not agree to these Terms, you must not use our Website.
1.4 These Terms constitute the entire agreement between us in relation to your subscription to the exclusion of all other terms and conditions, including any terms and conditions provided by you, whether before or after you accept these Terms. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these Terms. and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
1.5 We may amend any of these Terms from time to time. Every time you wish to use our Website, please check these Terms to ensure you understand the terms that apply at that time. These Terms were most recently updated on 2024-05-22.

Information About Us And How To Contact Us

2.1 The Website is operated by Psychology Tools Limited (“we”). We are registered in England and Wales under company number 10810854 and have our registered office at Fourth Floor Suite 3, Reading Bridge House, George Street, Reading, RG1 8LS.
2.2 You can contact us by writing to us at the above address or emailing us at [email protected].
2.3 If we have to contact you, we will do so by writing to you at the email address you provided to us in your order.
2.4 When we use the words “in writing” or “written” in these Terms, this includes emails.

How You May Use Material On the Website

3.1 We are the owner or licensee of all intellectual property rights in the Website, and in all of the material, worksheets, handouts, exercises, guides, books, or audio (“Resources”) that is published on the Website. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. This means that you cannot copy them or use them without getting permission from us first.

3.2 Our Resources are designed for therapists to use in their professional work and are not offered for purchase by private individuals. As a therapist you can purchase a subscription to use our Resources professionally, subject to our Terms. We offer different plans that allow different uses:

• As a user on an active Complete, Advanced, Basic, or Legacy individual subscription, or with an active Complimentary account, or on an active Team plan purchased by the institution for which you work: you are granted the right to use the Resources in the course of your clinical work with clients. You must comply with the rights and restrictions set out in this clause 3.
• As a user on a (free) Trial plan: you may download and print the Resources for evaluation purposes only. You must not use any Resources for any other purpose whatsoever nor share the Resources with anyone else.

3.3 Subject to clause 3.10, if you have an active Complete, Advanced, Basic, or Legacy individual subscription, have an active Complimentary account, or are included within an active Team plan, then you can share the Resources with the following people:

• With your clients: “clients” are defined as people with whom you have a professional relationship (whether treated individually or in a therapeutic couple or group setting and whether treated in-person or remotely), and their social support (for example, their family, friends, carers, or support workers).
• With your supervisees: “supervisees” are defined as professional clinicians and trainees with whom you have a supervisory relationship. These individuals are not licensed to use the Resources in their own clinical work unless they also have an active subscription to a Complete, Advanced, Basic, Legacy or Complimentary subscription or are included within an active Team plan.
• With students in a school, college, or university where you hold a professional role: “students” are defined as individuals enrolled in a school, college, or university where you hold a professional role. Professional roles may include roles such as school counsellor, teacher or lecturer. This permission does not extend to online courses or trainings.

3.4 Subject to clause 3.10, if you have an active Complete, Advanced, Basic, or Legacy individual subscription, have an active Complimentary account, or are included within an active Team plan, then you can view or share the Resources with your clients, supervisees, or students in the following ways:

• Printed copies: You can print copies to share with clients, supervisees, and students as defined above.
• Via our “email a client” feature: The “email a client” feature on the Website (available to users with an active Complete, Advanced, Legacy, Complimentary or Team plan) allows you to securely send your clients a link that allows them to download a copy of the selected Resource.
• Via personal email: You can email copies of Resources solely to your clients, supervisees and students.
• On screen during teletherapy/online therapy sessions: You can display the Resources on screen during therapy sessions conducted via a videoconferencing application.

3.5 Save as expressly permitted under clause 3.4 above and subject always to the restrictions set out in clause 3.10, you are subject to the following restrictions:

• You must not save, store, host or display any Resources in digital form or upload them to any digital platform.
• With the exception of screen-sharing during online therapy sessions, you must not re-sell, redistribute, or display the Resources electronically.
• You must not reproduce the Resources in any online course, training, or webinar, or any other purposes not expressly permitted within these Terms (including but not limited to books, pamphlets, articles, videos or audiotapes, blogs, file-sharing sites, internet or intranet sites, and slides for lectures or workshops), whether or not a fee is charged. Permission to reproduce the Resources for these and other purposes not expressly set out within these Terms must be obtained in writing from us.
• You are not permitted to remove or obscure our logo or any of our licensor’s logos nor any of our or our licensor’s branding or copyright statements from any Resources. The Resources must always reflect the existing branding, and you must not add any additional branding to any of the Resources.
• Any rights expressly granted within these Terms are limited to you (i.e. the individual subscriber, or named user within a Team plan) for use with your clients and are non-exclusive and non-transferable. Unless a Team plan has been purchased, no such rights shall extend to additional clinicians or practice settings.

3.6 To help us ensure that the Resources are used in compliance with these Terms, any Resources which are printed or downloaded by you will be watermarked with your name and the date on which they are printed or downloaded, and information about your account download activity is logged.
3.7 If you are unsure about whether your planned use is authorized, please refer to these Terms or contact us for clarification.
3.8 Some of our Resources are available in an editable format to enable you to make changes to the wording to suit your purposes or to complete with your clients, this is always subject to the restrictions set out in clause 3.5 and clause 3.10.
3.9 If you print off, copy, download or otherwise use any part of the Website or Resources in breach of these Terms, your right to use the Website and any Resources will cease immediately and you must, at our option, return or destroy any copies you have made and we may disable your account.
3.10 Depending on your subscription, we may at times make available to you Resources that are licensed to us by third parties (“Third-Party Resources”) and in this case:

• Our Terms will be subject to our licensor’s rights and restrictions over such Third-Party Resources and if there is any inconsistency between any of the provisions of these Terms and the provisions of any of our licensor’s rights and restrictions, the latter shall prevail.
• For most of the Third-Party Resources which may be made available to you depending upon your plan, you may only view such Third-Party Resources as republished on our Website (without alteration) and are not entitled to download, print, share, email or reproduce any such materials, or any figures or images contained within them.
• If you purchase and have an active ‘Complete’ subscription, Third-Party Resources from Oxford University Press may be made available to you, these are the only Third Party Resources which can be used under the same rights and restrictions of our own Resources as set out in this clause 3.

User Requirements

4.1 To use the Website you must be at least 18 years’ old and you must be a therapist or other professional user. You must not sign up to use the Website in the capacity of a consumer (as defined in the Consumer Rights Act 2015).
4.2 As a therapist or other professional user you may allow clients and students under 18 years old to access the Resources but you are solely responsible for deciding whether such access is appropriate.
4.3 As a therapist or other professional user you should work within the bounds of your own competencies using your own skill and knowledge and therefore the Resources should be used to support good practice, not to replace it.
4.4 If it comes to your attention that any person with whom you share the Resources has a medical condition and/or medical symptoms which is outside the bounds of your own competencies, you must always tell them to seek the advice of a physician or other qualified health provider or, in the case of a medical emergency, you must call the emergency services immediately.

‘Email a client’

5.1 Depending on your plan, you may be able to access a functionality on our Website whereby you can directly email your therapy clients materials from our Website.

5.2 It is important that your therapy clients consent to receiving materials in this way before you use this functionality and we will also ask you to confirm that you have their consent before proceeding.
5.3 It is important that your therapy clients consent to receiving materials in this way before you use this functionality and we will also ask you to confirm that you have their consent before proceeding.

Access Limits

6.1 The following limits apply when accessing the Resources (which apply when the Resources are accessed, viewed, downloaded, or sent via the ‘Email a client’ feature):

6.1.1 50 Resources per 24-hour period (this access limit applies to all users).
6.2 If a Resource is available in multiple formats (for example different languages), access of that Resource in different formats will only count as one Resource for the purpose of the Access Limits. Certain resources are excluded from the access limits altogether, for example any Resource entitled ‘Translation Template’ or ‘Free Guide’.
6.3 Once you reach the Access Limit in any 24-hour or 30-day period (as applicable) you will not be able to access further resources until the beginning of the next access period.

Prohibited Uses

7.1 You may use the Website only for lawful purposes. You may not use the Website:

7.1.1 In any way that breaches any applicable local, national or international law or regulation;
7.1.2 In any way that is unlawful, fraudulent, or has any unlawful or fraudulent purpose or effect;
7.1.3 For the purpose of harming or attempting to harm minors in any way;
7.1.4 To bully, insult, intimidate or humiliate any person;
7.1.5 To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards as set out in these Terms;
7.1.6 To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or
7.1.7 To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
7.2 You also agree:
7.2.1 Not to reproduce, duplicate, copy or re-sell any part of the Website in contravention of the provisions of these Terms.
7.2.2 Not to access without authority, interfere with, damage or disrupt:
7.2.2.1 Any part of the Website;
7.2.2.2 Any equipment or network on which the Website is stored;
7.2.2.3 Any software used in the provision of the Website; or
7.2.2.4 Any equipment or network or software owned or used by any third party.

Changes, Suspension, And Use Of The Website Outside The UK

8.1 We may update and change the Website from time to time to reflect changes to our products, our users’ needs and our business priorities. Unless a change has a material effect on your subscription, we will not notify you of any changes.

8.2 We do not guarantee that the Website, or any content on it, will always be available or that use will be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of the Website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
8.3 Although the Website is accessible from outside of the UK, we do not represent that content available on or through it is appropriate for use or available in any other locations outside of the United Kingdom.

You Must Keep Your Account Details Safe

9.1 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, it is your responsibility to keep such information safe, you must treat such information as confidential and not disclose it to any third party.

9.2 We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.
9.3 When creating an account you must use your own first and last name and an email address only accessible by you.
9.4 You must not allow any account to be used by more than one individual user.
9.5 If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected].

Do Not Rely On Information On The Website

10.1 The Website and the content on it (including the Resources and all text, graphics, images and other material contained on, or linked through) are:

10.1.1 For general informational purposes only.
10.1.2 Not exhaustive and cannot always reflect all the most recent research in all areas of science and medicine.
10.1.3 Not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Website. Reliance on any information provided within the Website is solely at your own risk.
10.2 Although we make reasonable efforts to update the information on the Website, we make no representations, warranties or guarantees, whether express or implied, that the content on the Website is accurate, complete or up to date.
10.3 We do not recommend or endorse any specific tests, products, procedures, opinions, or other information that may be mentioned on the Website and we do not endorse any product, service, or treatment on the Website.
10.4 Some of the content on the Website may be provided by third parties. We are not in a position to verify this content and we do not warrant that any such third-party content is true, accurate, complete or up to date.

We Are Not Responsible For Websites We Link To

11.1 Where the Website contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

11.2 We have no control over the contents of those websites or resources.

Our Contract With You

12.1 Our acceptance of an order will take place when we create an account for you and process your payment, at which point a contract will come into existence between us and you (i.e. the individual subscriber or the institution purchasing a Team plan). We then send you an email to confirm your order.

12.2 If we are unable to accept your order, we will inform you of this and will not make a charge.
12.3 If you wish to make a change to a subscription please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

Renewals And Ending The Contract

13.1 At the end of your subscription period, your subscription will automatically renew. You will receive an email a few days before your next subscription payment is due. If you do nothing, your subscription will renew and a payment will be taken using the payment details that you provided to us. If you do not want to renew just log into your account and select ‘Cancel subscription’.

13.2 We may end the contract, or suspend your access to the Resources, if:
13.2.1 You do not make any payment to us when it is due; or
13.2.2 You break any of these Terms.

Access to the Resources

14.1 We will provide you with access to the Resources in accordance with the terms of your subscription, subject to the Access Limits described above, until the subscription expires or you end the contract as described in clause 13.1, or we end the contract by written notice to you as described in clause 13.2.

14.2 We are not responsible if we are unable to provide access to the Resources due to factors outside our control, but in such circumstances we will take reasonable steps to restore access as soon as possible.
14.3 We may have to suspend your access to the Resources to:
14.3.1 Deal with technical problems.
14.3.2 Implement technical adjustments and improvements, for example to address a security threat.
14.3.3 Update the Resources, including to reflect changes in relevant laws and regulatory requirements.

Warranties

15.1 Please note that the Website and the Resources on it are not offered to consumers (i.e. private individuals who are not acting in the course of a business, trade, or profession).

15.2 We make no warranties in regards to any of the content available on the Website save that we warrant that any Resource will, at the date it was available for download, conform in all material respects with its description.
15.3 If you give us notice in writing within 7 days of accessing or downloading a Resource that it does not comply with the warranty set out in clause 15.2 we shall replace the relevant Resource.
15.4 Except as provided in this clause 15, we shall have no liability to you in respect of a Resource which does not comply with the warranty set out in clause 15.2.

Price And Payment

16.1 We take all reasonable care to ensure that the prices advised to you are correct.
16.2 The prices of the individual Advanced, Basic, Complete, or Legacy subscriptions displayed on the Website include any applicable VAT. The prices of the Team plans displayed on the Website exclude any applicable VAT.
16.3 Where you order online, the price must be paid when you place the order. The applicable VAT will be calculated automatically at checkout and displayed on your invoice. If you have any questions about the VAT which has been charged, please email us at [email protected].
16.4 If you wish to order a Team plan, we will calculate and invoice any applicable VAT when we deal with the off-line order for you.
16.5 We process payments with Stripe, a third party payments application. As part of Stripe’s service they may attempt to automatically update card details when a member receives a new card. Automatic card updates require card issuers to participate with the network and provide this information.

Our Responsibility For Loss Or Damage Suffered By You

17.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

17.2 The Website and the Resources on it are offered to professional and business users only and we exclude all implied conditions, warranties, representations or other terms that may apply to our Website or any content on it including (without limitation) all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982.
17.3 Subject to clause 16.1:
17.3.1 We will not be liable under our contract with you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• Use of, or inability to use, our Website; or
• Use of or reliance on any content displayed on our Website.

17.3.2 We will not be liable under our contract with you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• Loss of profits, sales, business, or revenue;
• Loss of agreements or contracts;
• Business interruption;
• Loss of anticipated savings;
• Loss of use or corruption of software, data or information;
• Loss of business opportunity, goodwill or reputation; or
• Any indirect or consequential loss or damage.

17.3.3 Our total liability for all other losses arising under or in connection with our contract with you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall, within any contract year, be limited to the total sums paid or payable by you in respect of that contract year. For the purposes of this clause, “contract year” means a 12-month period commencing with the date on which we enter into our contract with you or any anniversary of it.

How We May Use Your Personal Information

18.1 We will only use your personal information as set out in our Privacy Policy as available on our Website.

18.2 If you elect to send resources to your patients via the ‘email a client’ feature, we will be the controller of the client’s email address which we will use and retain in accordance with our Privacy Policy.
 

Other Important Terms

19.1 We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. Your subscription is personal to you and you may not transfer your rights or your obligations under these Terms to another person.

19.2 The contract is between you and us. No other person shall have any rights to enforce any of its terms.
19.3 If a court finds part of the contract illegal, the rest will continue in force. Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.
19.4 If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking the contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we continue to provide the products, we can still require you to make the payment at a later date.
19.5 These Terms their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England.