Terms & Conditions
1. These Terms
1.1 These terms and conditions (“Terms”) tell you the rules for using our Platform at psychologytools.com (“Platform”).
1.2 Please read these Terms carefully before you take out a subscription with us. These Terms tell you who we are, how we will provide access to the Platform to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
1.3 By using our Platform, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you will not be given access to our Platform.
1.4 These Terms constitute the entire agreement between us in relation to your subscription to our Platform to the exclusion of all other terms and conditions, including any terms and conditions provided by you, whether before or after you accept these Terms. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these Terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these Terms.
1.5 We may amend any of these Terms from time to time. Every time you wish to use our Platform, please check these Terms to ensure you understand the terms that apply at that time. These Terms were most recently updated on 2026-07-01.
1.6 Without limiting any other provision of these terms, we reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the Platform (including blocking certain IP addresses), to any person for any reason or for no reason, including without limitation for breach of any representation, warranty, or covenant contained in these terms of use or of any applicable law or regulation. We may terminate your use or participation in the platform without warning, in our sole discretion.
1.7 By accessing or using the Platform, you represent and warrant to us that you agree to be subject to the terms of this Agreement. By using the Platform and any services connected therewith, you represent and warrant that you have the right, authority, and capacity to enter into this Agreement and to abide by all of the terms and conditions of this Agreement.
2. Information About Us And How To Contact Us
2.1 The Platform is operated by Psychology Tools Limited (“we”). We are registered in England and Wales under company number 10810854 and have our registered office at Reading Bridge House, Fourth Floor, Suite 3, George Street, Reading, England, RG1 8LS.
2.2 You can contact us by writing to us at the above address or emailing us at [email protected].
2.3 If we have to contact you, we will do so by writing to you at the email address you provided to us when you sign up for our Platform.
2.4 When we use the words “in writing” or “written” in these Terms, this includes emails.
3. How You May Use Material On the Website
3.1 We are the owner or licensee of all intellectual property rights contained within the Platform, including the Platform’s structure, and in all of the material, worksheets, handouts, exercises, guides, books, audio, or digital tools (“Resources”) that are published on the Platform. Psychology Tools grants you a limited, revocable, nonexclusive license to use our Platform solely for your professional use, and not for republication, distribution, sale, preparation of derivative works, or any other use. Our works and Resources are protected by copyright laws and treaties around the world. All such rights are reserved. This means that, except as permitted under these Terms, you cannot reproduce, copy, modify, adapt, translate, create derivative works from, or otherwise alter them for any other purpose without getting permission from us first.
3.2 Our Resources are designed for therapists to use in their professional work and are not offered for purchase by private individuals. As a therapist you can purchase a subscription to use our Platform and Resources professionally, subject to our Terms. As a user on an active ‘Core’, ‘Professional’, ‘Premium’ subscription, or a Legacy individual subscription, or with an active Complimentary account, or on an active Team plan purchased by the institution for which you work: you are granted the right to use the Platform and Resources in the course of your clinical work with your clients. You must comply with the rights and restrictions set out in this clause 3.
3.3 Subject to clause 3.10, if you have an active Core, Professional, Premium, or Legacy individual subscription, have an active Complimentary account, or are included within an active Team plan, then you can share the Resources with the following people:
With your clients: “clients” are defined as individuals with whom you have a professional relationship (whether treated individually or in a therapeutic couple or group setting and whether treated in-person or remotely), and their social support (for example, their family, friends, carers, or support workers).
With your supervisees: “supervisees” are defined as professional clinicians and trainees with whom you have a supervisory relationship. These individuals are not licensed to use the Resources in their own clinical work unless they also have an active subscription to a Core, Professional, Premium, Legacy or Complimentary subscription or are included within an active Team plan.
With students in a college or university where you hold a professional role: “students” are defined as individuals who are enrolled in a college, or university where you hold a professional role. Professional roles may include roles such as school counsellor, teacher or lecturer. This permission does not extend to online courses or trainings.
3.4 Subject to clause 3.10, if you have an active Core, Professional, Premium, or Legacy individual subscription, have an active Complimentary account, or are included within an active Team plan, then you can view or share the Resources with your clients, supervisees, or students in the following ways:
On-screen during teletherapy / online therapy sessions: You can display Resources (and electronically fill where appropriate) during therapy sessions conducted via a videoconferencing application.
Downloads and printed copies: If your plan allows, you can download and print copies to share with clients, supervisees, and students as defined above.
Digital resources: You can share digital resources with your clients, supervisees and students, all of whom must be aged 18 years or over. If your patient is under 18 years of age, then you cannot share digital resources with them through the patform.
Via our “email a client” feature: The “email a client” feature on the Platform (only available to users with an active Legacy or Team plan) allows you to securely send your clients a link that allows them to download a copy of the selected Resource.
Via personal email: You can email copies of Resources solely to your clients, supervisees and students.
3.5 Save as expressly permitted under clause 3.4 above and subject always to the restrictions set out in clause 3.10, you are subject to the following restrictions:
You must not save, store, host or display any Resources in digital form or upload them to any digital platform, except that you may retain Resources completed by your clients as part of your professional duty to keep patient records.
With the exception of screen-sharing during online therapy sessions, you must not re-sell, redistribute, or display the Resources electronically.
You must not reproduce the Resources in any online course, training, or webinar, or any other purposes not expressly permitted within these Terms (including but not limited to books, pamphlets, articles, videos or audiotapes, blogs, file-sharing sites, internet or intranet sites, and slides for lectures or workshops), whether or not a fee is charged. Permission to reproduce the Resources for these and other purposes not expressly set out within these Terms must be obtained in writing from us.
You are not permitted to remove or obscure our logo or any of our licensor’s logos nor any of our or our licensor’s branding or copyright statements from any Resources. The Resources must always reflect the existing branding, and you must not add any additional branding to any of the Resources.
Any rights expressly granted within these Terms are limited to you (i.e. the individual subscriber, or named user within a Team plan) for use with your clients and are non-exclusive and non-transferable. Unless a Team plan has been purchased and other users are a part of the Team paid for subscription, no such rights shall extend to additional clinicians or practice settings.
3.6 To help us ensure that the Resources are used in compliance with these Terms, any Resources which are printed or downloaded by you will be watermarked, typically with your name, your client’s name (or alternatively the words “for personal use only”) and the date on which they are printed or downloaded. Information about your account download activity is logged.
3.7 If you are unsure about whether your planned use is authorized, please refer to these Terms or contact us for clarification.
3.8 Some of our Resources are available in an editable format to enable you to make changes to the wording to suit your purposes or to complete with your clients, this is always subject to the restrictions set out in clause 3.5 and clause 3.10.
3.9 If you print, copy, download or otherwise use any part of the Platform or Resources in breach of these Terms, your right to use the Platform and any Resources will cease immediately and you must, at our option, return or destroy any copies you have made and we may disable your account.
3.10 Depending on your subscription, we may at times make available to you Resources that are licensed to us by third parties (“Third-Party Resources”) and in this case:
Our Terms will be subject to our licensor’s rights and restrictions over such Third-Party Resources and if there is any inconsistency between any of the provisions of these Terms and the provisions of any of our licensor’s rights and restrictions, the latter shall prevail.
For most of the Third-Party Resources which may be made available to you depending upon your plan, you may only view such Third-Party Resources as republished on our Website (without alteration) and are not entitled to download, print, share, email or reproduce any such materials, or any figures or images contained within them.
If you purchase and have an active ‘Premium’, or ‘Complete’ or ‘Legacy – Complete’ subscription, Third-Party Resources from Oxford University Press may be made available to you, these are the only Third Party Resources which can be used under the same rights and restrictions of our own Resources as set out in this clause 3.
4. User Requirements
4.1 To use the Platform pursuant to these Terms you must be at least 18 years’ old and you must be a therapist, student therapist or other professional user. If you do not meet all of these requirements, you should leave the Platform without providing any information about yourself. You must not sign up to use the Platform in the capacity of a consumer (as defined in the Consumer Rights Act 2015), or of an individual acting for purposes that are wholly or mainly outside of that individual’s trade, business, craft, or profession.
4.2 Except as provided in clause 3.4, as a therapist or other professional user you may allow clients and students under 18 years old to access the Resources but you are solely responsible for deciding whether such access is appropriate. The policy of Psychology Tools, as the operator of the Platform, is to NOT knowingly collect any personal information from persons under the age of 18.
4.3 As a therapist or other professional user you must work within the bounds of your own professional competence and exercise your own clinical judgement at all times. The Resources are intended to support good professional practice only and are not a substitute for your own skill, knowledge, training, supervision, or professional decision-making.
4.4 If it comes to your attention that any person with whom you share the Resources has a medical condition and/or medical symptoms which is outside the bounds of your own competencies, you must always tell them to seek the advice of a physician or other qualified health provider or, in the case of a medical emergency, you must call the emergency services immediately.
5. Giving clients access
5.1 Depending on your plan, you may be able to access a functionality whereby you give your clients access to digital resources and/or can directly email your therapy clients materials from our Platform.
5.2 You represent and warrant that you have the appropriate consent from each patient that allows us to use their information in order to provide them with access to the Platform. Where you provide one of your clients access to the Platform, you agree that you shall provide your client with basic support related to the Platform.
6. Access & Usage
6.1 The Access & Usage limits for our Resources, which apply when the Resources are accessed, viewed, downloaded, shared via the Platform or sent via the legacy ‘Email a client’ feature (“Access & Usage Limit”), are published on the Platform Pricing Page from time to time.
6.2 Once you reach the Access & Usage Limit in any access period, you will not be able to access further resources until the beginning of the next access period.
6.3 For customers with a Legacy subscription, the following limits apply when accessing the Resources (which apply when the Resources are accessed, viewed, downloaded, or sent via the ‘Email a client’ feature):
6.3.1 20 Resources per user per 24-hour period (Legacy, Basic, Advanced, Complete plans).
6.3.2 50 Resources per user per month (Legacy, Basic, Advanced plans) or 100 Resources per month (Complete plan).
6.4 Once you reach the Access Limit in any access period, you will not be able to access further resources until the beginning of the next access period.
7. Prohibited Uses
7.1 You may use the Platform only for lawful purposes. You may not use the Platform:
7.1.1 In any way that breaches any applicable local, national, provincial, federal or international law or regulation;
7.1.2 In any way that is unlawful, fraudulent, or has any unlawful or fraudulent purpose or effect;
7.1.3 For the purpose of harming or attempting to harm minors in any way;
7.1.4 To bully, insult, intimidate, harass, abuse, defame, slander, annoy, disparage, or humiliate any person, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
7.1.5 To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards as set out in these Terms;
7.1.6 To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or
7.1.7 To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
7.1.8 To infringe upon or violate our intellectual property rights or the intellectual property rights of others or delete the copyright or other proprietary rights notice from any content.
7.2 You also agree:
7.2.1 Not to reproduce, duplicate, copy or re-sell any part of the Platform in contravention of the provisions of these Terms.
7.2.2 Not to access without authority, interfere with, damage or disrupt:
7.2.2.1 Any part of the Platform;
7.2.2.2 Any equipment or network on which the Platform is stored;
7.2.2.3 Any software used in the provision of the Platform; or
7.2.2.4 Any equipment or network or software owned or used by any third party.
7.2.2.5 The security of our Platform, including but not limited to, attempting to gain unauthorized access to our Platform, using any of our Platform for unintended purposes, or attempt to probe, scan or test the vulnerability of a system or network or breach security or authentication measures without proper authorization.
7.2.3 Not to sell or otherwise transfer your profile
7.2.4 Not to decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up part of the Platform.
7.3 You shall not use, and we do not consent to the use of, the Platform, or any Resources or other data published by, or contained in, or accessible via, the Platform for the purposes of using, developing, training, fine-tuning or validating any artificial intelligence (“AI”) system or model. In particular, you shall not input, upload or process any Resources of other such data into or using any AI system or model, nor shall you use any AI system or model to clone or copy the voices used in any Resource containing an audio record.
7.4 You may not use a buying or purchasing agent to make purchases on the Platform.
7.5 You agree not to engage in conduct that may be deemed a breach or violation of any of these Terms or our Privacy Policy. We reserve the right to terminate some or all of your use of the Platform for violating any of the prohibited uses.
7.6 By breaching any of the provisions above, you may be committing a criminal offense. We will report any such behaviour to the relevant law enforcement authorities, and we will cooperate with those authorities by disclosing your identity to them.
8. Changes, Suspension, And Use Of The Platform Outside The UK, EU, USA, Canada, Australia
8.1 We may update and change the Platform from time to time to reflect changes to our products, our users’ needs and our business priorities. Unless a change has a material effect on your subscription, we will not notify you of any changes.
8.2 We do not guarantee that the Platform, Resources or any content on it, will always be available or that use will be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of the Platform for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
8.3 While our Platform and Resources are designed for the markets in UK, EU, USA, Canada and Australia, they may be accessible in other jurisdictions. However, we do not represent that the Platform itself or the Resources and content available on or through it will be available or are appropriate for use in your location. Those who choose to access the Platform from other locations do so on their own initiative and at their own risk and are responsible for compliance with those local laws and regulations. Many states, as well as other countries, have comprehensive privacy laws which provide residents with specific rights to the privacy and management of their personal data and information. If you would like to review or exercise your individual rights under the laws of your jurisdiction of residence, please review the Psychology Tools Privacy Policy by clicking here.
9. You Must Keep Your Account Details Safe
9.1 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, it is your responsibility to keep such information safe, you must treat such information as confidential and not disclose it to any third party.
9.2 We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.
9.3 When creating an account you must use your own first and last name and an email address only accessible by you.
9.4 You must not allow any account to be used by more than one individual user.
9.5 If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected].
9.6 You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.
10. Do Not Rely On Information On The Platform
10.1 The Platform and the content on it (including the Resources and all text, graphics, images and other material contained on, or linked through) are:
10.1.1 For general informational purposes only.
10.1.2 Not exhaustive and cannot always reflect all the most recent research in all areas of science and medicine.
10.1.3 Not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Platform. Reliance on any information provided within the Platform is solely at your own risk.
10.2 Although we make reasonable efforts to update the information on the Platform, to the extent allowable at law and without limiting any applicable consumer guarantees, we make no representations, warranties or guarantees, whether express or implied, that the content on the Platform is accurate, complete or up to date.
10.3 We do not recommend or endorse any specific tests, products, procedures, opinions, or other information that may be mentioned on the Platform and we do not endorse any product, service, or treatment on the Platform.
10.4 Some of the content on the Platform may be provided by third parties. While we take reasonable steps to review third party content, we are not in a position to verify this content and we do not warrant that any such third-party content is true, accurate, complete or up to date.
11. We Are Not Responsible For Websites We Link To
11.1 Where the Platform contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
11.2 We have no control over the contents of those websites or resources.
11.3 You acknowledge that we are not responsible for the availability of, or the content, or products located through any third-party websites. You should contact those third parties if you have any concerns regarding such links.
11.4 Your use of any third-party website is subject to the terms and conditions of use and privacy policies of that website. We encourage you to review all of the third-party websites’ policies.
12. Our Contract With You
12.1 Our acceptance of an order will take place when we create an account for you and process your payment, at which point a contract will come into existence between us and you (i.e. the individual subscriber or the institution purchasing a Team plan). We then send you an email to confirm your order.
12.2 If we are unable to accept your order, we will inform you of this and will not make a charge.
12.3 If you wish to make a change to a subscription please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
13. Renewals And Ending The Contract
At the end of your subscription period, your subscription will automatically renew. You will receive an email approximately one week before your next subscription payment is due. If you do nothing, your subscription will renew at the latest subscription prices as shown on the website or as per the service agreement between Psychology Tools and your organisation, and a payment will be taken using the payment details that you provided to us. If you do not want to renew just log into your account and select ‘Cancel subscription’.
13.2 We may, in our sole discretion, end the contract, or suspend your access to the Resources, if:
13.2.1 You do not make any payment to us when it is due; or
13.2.2 You break any of these Terms.
14. Access to the Platform
14.1 We will provide you with access to the Resources in accordance with the terms of your subscription, subject to clause 6 (Access & Usage Limits), until the subscription expires or you end the contract as described in clause 13.1, or we end the contract by written notice to you as described in clause 13.2.
14.2 We are not responsible if we are unable to provide access to the Platform due to factors outside our control, but in such circumstances we will take reasonable steps to restore access as soon as possible.
14.3 We may have to suspend your access to the Platform to:
14.3.1 Deal with technical problems.
14.3.2 Implement technical adjustments and improvements, for example to address a security threat.
14.3.3 Update the Platform, including to reflect changes in relevant laws and regulatory requirements.
15. Warranties
15.1 YOU EXPRESSLY UNDERSTAND AND AGREE THAT USE OF THE PLATFORM IS AT YOUR SOLE RISK. NEITHER PSYCHOLOGY TOOLS, ITS AFFILIATES, NOR ANY OF ITS RESPECTIVE EMPLOYEES, AGENTS, THIRD-PARTY CONTENT PROVIDERS OR LICENSORS MAKE ANY WARRANTY OF ANY KIND AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE PLATFORM, OR AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION PROVIDED THROUGH THE PLATFORM.
15.2 Please note that the Platform and the Resources on it are not offered to private individuals who are not acting in the course of a business, trade, or profession.
15.3 We make no warranties in regards to any of the Platform, Resources, or any of the content available on the Platform save that we warrant that any Resource will, at the date it was available for access, conform in all material respects with its description.
15.4 If you give us notice in writing within seven (7) days of accessing or downloading a Resource that it does not comply with the warranty set out in clause 15.3 we shall replace the relevant Resource.
15.5 Except as provided in this clause 15, we shall have no liability to you in respect of a Resource which does not comply with the warranty set out in clause 15.3.
16. Our Responsibility For Loss Or Damage Suffered By You
16.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
16.2 The Platform and the Resources on it are offered to professional and business users only and we exclude all implied conditions, warranties, representations or other terms that may apply to our website or any content on it including (without limitation) all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982, or Article 2 of the Uniform Commercial Code.
16.3 Subject to clause 17.1:
16.3.1 We will not be liable under our contract with you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
Use of, or inability to use, our Platform; or
Use of or reliance on any content displayed on our Platform.
16.3.2 We will not be liable under our contract with you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
Loss of profits, sales, business, or revenue;
Loss of agreements or contracts;
Business interruption;
Loss of anticipated savings;
Loss of use or corruption of software, data or information;
Loss of business opportunity, goodwill or reputation; or
Any indirect or consequential loss or damage.
16.3.3 Our total liability for all other losses arising under or in connection with our contract with you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall, within any contract year, be limited to the total sums paid or payable by you in respect of that contract year. For the purposes of this clause, “contract year” means a 12-month period commencing with the date on which we enter into our contract with you or any anniversary of it.
16.3.4 You agree to defend, indemnify, and hold harmless Psychology Tools and its affiliates and their respective directors, members, officers, employees, and agents (collectively, the “Indemnified Parties”) from and against any and all claims, actions, demands, damages, costs, liabilities, losses and expenses (including reasonable attorneys' fees) arising out of the use of the Platform, including but not limited to, the violation of this Agreement, or infringement of any intellectual property rights.
17. Price And Payment
17.1 We take all reasonable care to ensure that the prices advised to you are correct.
17.2 All prices displayed on the Platform are exclusive of VAT (or any equivalent sales tax), unless expressly stated otherwise.
17.3 Where you order online, the price must be paid when you place the order. The applicable VAT will be calculated automatically at checkout and displayed on your invoice. If you have any questions about the VAT which has been charged, please email us at [email protected].
17.4 If you wish to order a Team plan, we will calculate and invoice any applicable VAT when we deal with the off-line order for you.
17.5 We process payments with Stripe, a third party payments application. As part of Stripe’s service they may attempt to automatically update card details when a member receives a new card. Automatic card updates require card issuers to participate with the network and provide this information.
18. How We May Use Your Personal Information
18.1 We will only use your personal information as set out in our Privacy Policy as available on https://www.psychologytools.com/privacy-policy.
18.2 If you give your patients access rights to the patient component of our Platform where they may access and complete resources online, you will be the data controller of the personal data which the patient inputs into the Platform and we will act as your data processor in which case the terms set out in the applicable Data Protection Schedule shall apply.
18.3 For clarity, we shall not be responsible for your compliance with any laws and regulations (whether relating to the protection of personal data or otherwise) which are specific to you or your industry.
19. Other Important Terms
19.1 Each party agrees that it shall not, at any time during the contract and for a period of two years after it comes to an end, disclose to any person any confidential information concerning the business, assets, affairs, customers, clients or suppliers of the other party except (a) to those employees, officers, contractors or advisers who need to know such information for the purpose of exercising rights and performing obligations under the contract or (b) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
19.2 We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. Your subscription is personal to you and you may not transfer your rights or your obligations under these Terms to another person.
19.3 These Terms constitute the entire agreement and understanding between us, superseding any prior agreements and understandings, and governs the use of the Platform.
19.4 The contract is between you and us. No other person shall have any rights to enforce any of its terms.
19.5 If a court finds part of the contract illegal, the rest will continue in force. Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.
19.6 If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking the contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we continue to provide the products, we can still require you to make the payment at a later date.
19.7 No agency, partnership, joint venture, or employee-employer relationship is intended or created by this Agreement.
19.8 While this Platform may be accessed from countries outside England, these Terms their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England.
19.9 Any rights not expressly granted herein are reserved by and for us.